We finally received our new helpdesk software and we are very happy. It has all the service level and escalation features we need to ensure our customers are getting what they need in a timely fashion. It also has a knowledge base, forums and a downloads area. Eventually, we will need to move this to support.instantreiprofits.com so that we can enforce its use to customers only, but we have been through a lot of changes as of late, so I think it'll do for now.
Please let us know if you experience any problems with it or participating in any site activities.
Much success to you,
Chris
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