We had a fairly decent helpdesk setup, but it did not have the live chat, SLA and reporting features we felt we needed to really service our customers and track issues, so we upgraded. However, it took us a week to get our Enterprise helpdesk software and the company was hard to reach and it just did not seem we were getting the level of service we should for the product, so we are on the hunt for a new one.
Added dicussion board. If we get more users, I will move to forums.
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05:00:00
